Frequently Asked Questions

Resolve Email Send Failures Caused by Unset or Missing Custom DKIM Records
Identifying and Staying Safe from Phishing Emails
How to report abuse on Neo
Add DMARC record
General FAQs
What happens to emails in Trash and Spam folders?
Email Bounce Back
Build a Contact Page
Add a profile image for recipients on Gmail.
Unable to login to email control panel from OFAC sanctioned countries
Feedback received through ARF reports
How many internal forwarders can be set up?
How does Neo Email filter spam?
Neo Mail- Supported Platform
Cancel my Neo order
Are my mails backed up?
What happens to email data if Neo order is not renewed?
Setup a DKIM record
Import mbox backup on Apple Mail
Spam Traps
How to take a backup of my emails?
How to restore backup (.PST file) via Outlook Email Client
How to read the report.txt and report.csv file for abuse or spam or bounce?
How to disable Spell checker?
Renew Plan
What are SPF records and why are they important?
How to add a "Reply-to" Email address
Run out of disk space error
How many emails can I send and receive?
Mailbox Storage