Neo email policy defines hourly and daily limits on incoming and outgoing emails to keep your accounts safe, and to regulate traffic.
Outgoing email limit
Email transfer across domains:
| Parameter | Plan Type | Rate limit |
| Domain | All plan types | NA |
| Mailbox | During 15 days trial (Starter / Standard / Max) |
50 emails/day |
| Mailbox | Starter |
200 emails/hour, 500 emails/day |
| Mailbox | Standard |
300 emails/hour, |
| Mailbox | Max |
300 emails/hour, |
Email transfer within a domain
| Parameter | Plan Type | Rate limit |
| Domain | Starter / Standard / Max | NA |
| Mailbox | Starter / Standard / Max |
1000 emails/hour, |
If your account reaches the mentioned outgoing limits, the email sending will fail and the email may bounce back with an undelivered message.
Incoming email limit:
Email transfer across domains
| Parameter | Plan Type | Rate limit |
| Domain | Starter / Standard / Max | NA |
| Mailbox | Starter / Standard / Max |
500 emails/hour |
Email transfer within a domain
| Parameter | Plan Type | Rate limit |
| Domain | Starter / Standard / Max | NA |
| Mailbox | Starter / Standard / Max |
1000 emails/hour |
| alert-warning | If your account reaches the mentioned incoming limits, your account will be temporarily unreachable to senders. |
Incoming email limit for a non-existing mailbox:
A non-existent mailbox is one which has not been created on a particular domain name, but a sender can still attempt to send emails to the address.
There is a soft-limit on the maximum number of emails sent to a non-existent mailbox that a domain can accept. This is 500 emails/hour and 1000 emails/day.
Once the limit is reached, the domain won't be able to accept any email on a non-existent email address. However, incoming emails to the actual email won't get impacted until the corresponding limits for a domain or email account are reached.
If you have any queries, you can reach out to us at hello@neo.space.
| alert-success | For a mass emailing solution, we recommend using Constant Contact and Sendgrid for your emails. |