Heart Internet - Configuring your professional email

Configuring your professional email once you have bought your hosting package from the Heart Internet is very easy. Follow the steps below or write to hello@neo.space for any questions. Please jump to the section relevant to you, to understand how you can go about setting it up. 

Note - If you do not have a valid registered domain, please register your domain to be able to start using your email account

You have a valid registered domain

If you have an existing domain with Heart Internet

If you already own a domain from Heart Internet and your domain's Nameservers point to ns.heartinternet.uk and ns2.heartinternet.uk your email will have its DNS settings already set up. You can check your domain on "WhoIs" to see where is the domain DNS located.

If you are facing issues, feel free to write to hello@neo.space and we will help you out.

If you registered a domain with Heart Internet during sign up

If you have requested a domain name registration during sign up, your domain will be registered and setup in 24 hours. This is because of the time taken to propagate the DNS settings. If you have just registered your domain, and your domain's Nameservers point to ns.heartinternet.uk and ns2.heartinternet.uk, wait for 24 hours - your email should be ready to use within this time. 

If the said window has passed and you are still facing issues, write to hello@neo.space and we will help you out.

If your Nameservers are not pointing to ns.heartinternet.uk and ns2.heartinternet.uk and are pointing elsewhere jump to this section to setup your DNS records. You can check your domain's Nameservers here 

If your domain is not hosted with Heart Inernet

If the Nameservers do not point to  ns.heartinternet.uk and ns2.heartinternet.uk, then you will have to check this on "WhoIs" to see where is the Domain DNS located and who the registrar is.  

Once you find your registrar, you can login to the registrar control panel to make the necessary changes.  If you can't find the option, please reach out to your registrar support for assistance.

If your domain is registered with any other registrar, you may follow these steps(or forward them to your webmaster/techie friend)

• Log in to your account on the domain registrar's site.
• Navigate to the DNS / Domain Management Page/ DNS Control Panel in your admin page
• Find the MX Records/ Email Servers/ Email Settings option
• Add OR Replace the following MX records to your domain
• Set the Name/ Host field as either @ or leave it Blank.
• Set the Value/Points to field as mx0001.neo.space
• Set the Priority  field as 10 
• Set the TTL value to 1 hour or 3600 seconds.
• Repeat the above steps for all entries in the below table
• Important: If there are existing MX records present, delete them and ensure only the mx record settings below are present

• Also, add the following SPF record to your domain

Once you have set the records, it could take anywhere between 6-8 hrs for it to take effect, due to DNS Propagation. 

If you are facing issues, feel free to write to hello@neo.space and we will help you out

If you have not registered a domain anywhere

If you have not registered the domain for which you have purchased the hosting package, you should do it right away to get your email to start working.

• If you register the domain through Heart Internet jump here
• If you are registering your domain from another registrar jump here

If you are facing issues, feel free to write to hello@neo.space and we will help you out.