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Email Headers

Suhaib Khaleel
  • Updated

Want to know what exactly is happening behind the scenes when you send/receive an email? Let's see how can you do that!  

You can achieve this by looking at the email headers. The email header is a code snippet in an HTML email, that contains information about the sender, recipient, email’s route to get to the inbox, and various authentication details. 

Sometimes we ask you to send us the email headers, you can do that by following the steps mentioned below.

tabs  
Neo
  • Launch Neo's web-app
  • Open any mail you have sent/received 
  • Click on More options 
  • Click on View Original
image-shadow headerweb.gif
  • This would open a box/modal on the screen with the title "Original Message"
  • Copy and Paste the entire message in a .txt file 
  • Save it and send it to us at hello@neo.space

 

You may also watch the below video that shall help you step by step to fetch the email headers.
Gmail
  • Login to Gmail 
  • Open any email you have sent/received 
  • Click on More
  • Click on Show Original
image-shadow       headergmail.gif
  • This would open a new tab with the title "Original Message"
  • Scroll down and click on "Download Original"
  • Send us the downloaded file at hello@neo.space
Outlook  
  • Launch Outlook 
  • Open any mail you have sent/received 
  • Click on More actions
  • Click on View Original
image-shadow       outlook_header.gif
  • This would open a box/modal on the screen with the title "Message Source"
  • Copy and Paste the entire message in a .txt file 
  • Save it and send it to us at hello@neo.space 
Apple Mail
  • Launch Apple Mail
  • Open any mail you have sent/received
  • Pull down the “View” menu and go to “Message”, then select “All Headers”
image-shadow headermac.gif
  • This would open a box/modal on the screen with the title same as the mail you have received
  • Copy and Paste the entire message in a file 
  • Save it and send it to us at hello@neo.space 
Mozilla ThunderBird
  • Launch Thunderbird
  • Open any mail that you have sent/received by double-clicking on it
  • Click on More
    image-shadow headerthunder.gif
  • Click on View Source

    Alternative Steps : 
  • Launch Thunderbird
  • Open any mail that you have sent/received by double-clicking on it
  • Press "Ctrl + U"
  • Copy and Paste the entire message in a .txt file 
  • Save it and send it to us at hello@neo.space

If you are using any other third-party email client, please let us know, we'll provide you the steps for that too :)

Hope this article has helped you.

Facing issues while getting headers, contact us at hello@neo.space, we'll help in every possible way. 

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