The article will help you understand the process of reporting abuse cases of Neo. All you need to do is initiate an abuse report stating that a particular user is using our platform to commit abuse.
Here is a step-by-step breakdown of what you need to do:
STEP 1: Draft an email with the following details:
- Share the domain name and the email address of the abusive user.
- Please ensure the subject line is stated as "Neo-Abuse Report <abuser email address or domain name>"
" Example subject: "Neo- Abuse Report john@example.com" - Add all the relevant details with proofs/screenshots for us to validate the complaint.
- A short description of why you think this email or website is an abuse/spam to you.
- Incase of abusive email - Please share the original email with full headers . Here's how you can get the header from gmail and other mail providers like AOL/Hotmail/Yahoo/AppleMail/Outlook etc. An email header is a code snippet that contains information about the original sender, recipient, email's route to get to the inbox, and various authentication details.
| alert-warning | Note: Include as much details as possible. This would help the Neo team take quicker decision and reduce the communication time. |
STEP 2: Do send out the email to our abuse reporting email address: abuse@neo.space
That's it! Once we receive the complaint, we would conduct an in-depth investigation and take action accordingly.
| alert-success | Feel free to ask for help! Write to us at hello@neo.space for any further assistance. |