If your custom DKIM records are either missing or unset, you will see the following warning banner in Neo Webmail:
| alert-warning | "Action Required: Your custom DKIM records are either unset or removed. To continue sending emails, please reconfigure your DKIM records." |
How to resolve this? (Set up your DKIM Record)
To resume sending emails, you need to reconfigure your DKIM records following these steps:
- Access Your DNS Settings: Log in to your domain provider's control panel and navigate to the DNS settings section.
- Add or Update DKIM Records: Ensure that the DKIM records are correctly added or updated as per the instructions provided here. If you cannot update the existing record, you can delete it and generate a new key from your email control panel and add that record in your DNS zone.
- Verify the Configuration: After updating the DKIM records, verify the record in your email control panel to complete the set-up.
A verified DKIM record looks like this in your email control panel -
For detailed instructions on how to set up or reconfigure your DKIM records, please refer to our guide - Set up DKIM Record.
By following these steps, you will restore your ability to send emails securely and ensure they reach your recipients without issues.
If you have any further questions or need additional assistance, please feel free to contact our support team and we'd be happy to help you!