Reporting Bugs on Neo Space – Neo Business

We may require your device logs while investigating an issue that you may be facing.

For this purpose, the device logs can be sent to us through the following steps:

tabs

Web-app

Creating logs for Web-app:

Click on the Help button present in the top-right corner, next to the settings/gear icon.

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After describing the issue that you are facing, click on Submit, your logs will be attached automatically to this email.

Android

Click on the top left corner of the Neo app to open the menu
Select the option of 'Report an issue'
Click on the arrow icon present in the top right corner of the app, your logs will be attached automatically to this email.

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iOS

Click on the top left corner of the Neo app to open the menu.
Select the option of 'Report an issue'
Click on the arrow icon present in the top right corner of the app, your logs will be attached automatically to this email.

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If you have any queries or face any difficulties, please feel free to write to us at hello@neo.space, we shall be happy to help!