Reporting Bugs on Neo Space

Creating logs for Web-app: 

• Click on the Help button present in the top-right corner, next to the settings/gear icon.

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• Write a short description of the issue you are facing in the pop-up window.

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• After describing the issue that you are facing, click on Submit, your logs will be attached automatically to this email. 

Creating logs for Android app: 

• Click on the top left corner of the Neo app to open the menu
• Select the option of 'Report an issue'
• Click on the arrow icon present in the top right corner of the app, your logs will be attached automatically to this email.

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Creating logs for iOS app:

• Click on the top left corner of the Neo app to open the menu.
• Select the option of 'Report an issue'
• Click on the arrow icon present in the top right corner of the app, your logs will be attached automatically to this email.

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Creating Logs for Non-Logged-In Users

If you are unable to log in but still need to raise an issue, you can create logs by following the steps below:

1. Open the Neo  application.
2. Click on “Help”
3. Enter a clear description of the issue you are facing.
4. When prompted for an alternate email address, enter your Neo email address in that field.

This ensures that your issue is properly logged and can be tracked by the support team even if you are not logged in.