How to Disable or Adjust Spam Filtering in Neo Mail

Your email, your way.

Whether you want stronger protection from unwanted emails or prefer complete visibility over all incoming messages, Neo’s Spam Filter Control gives you domain-wide flexibility like never before.

Perfect for email control admins on paid plans, this feature lets you choose how aggressively spam is filtered so your inbox always works the way you want it to.

What is Spam Filter Control?

Spam Filter Control allows domain administrators to select one of three spam filtering levels, which will apply to all mailboxes on the domain.

This setting is fully customizable and can be changed at any time via the Neo Control Panel.
 

Once selected, this setting takes effect immediately for all mailboxes under your domain.

Neo’s Recommendation: Go with Strict

For most businesses, we recommend setting the spam filter to Strict level as it offers the highest level of protection, blocking suspicious emails before they ever reach your inbox. This helps reduce clutter and safeguards your team from phishing or malware threats.

While Basic and Off reduce filtering to let more emails reach your inbox.

How to Set Spam Filter Level

Just follow these simple steps:

1. Log in to your Neo Control Panel
2. Click on the Spam Filter Control tab in the side menu
3. Select your preferred filtering level:
   Strict, Basic, or Off
4. That’s it! The setting is now active across your domain.