Displaying the profile picture across email service providers(ESP) requires the recipient ESP to support the Brand Indicator Message Identification (BIMI) standards. BIMI standards ensure that the profile picture is authentic and is not a spoof account. Sadly, since most of the ESPs do not support BIMI standards, it is not possible to display your profile picture to the recipient using another email service. The profile picture that you set on Neo mail will only be visible you.
A profile picture adds character and helps you easily differentiate between your multiple email accounts.
You can follow any of the below methods to add a profile picture to your Neo account:
Profile Picture icon under Settings
- Log into your account on Neo’s webmail.
- Click on Settings (
) in the top right corner.
- Click on the edit icon at the bottom of the profile picture placeholder.
- Upload an image from your device with the Upload from device option or drag and drop an image in the given space.
- You can adjust the image by dragging the edges or zooming in and out.
- Click on Save.
Preferences section under Settings.
- Log into your account on Neo’s webmail.
- Click on Settings (
- Go to Preferences > Account > Profile Picture.
- Click on the edit icon at the bottom of the profile picture placeholder.
- Upload an image from your device with the Upload from device option or drag and drop an image in the given space.
- You can adjust the image by dragging the edges or zooming in and out.
- Click on Save.
Please note that:
- The selected file should be JPEG, JPG, or PNG and less than 5 MB.
- Your profile picture can only be viewed on the Neo email client (webmail or mobile apps)
- Your profile picture can only be set via Neo's webmail.
- For incoming emails on the mobile app, you will now see sender's profile picture instead of default initials in received emails.
Feel free to reach out to us at hello@neo.space in case you require further help.