You can set up a Vacation Responder to send templated responses to customers whenever they send you an email—whether you’re simply unavailable on that account, or you’re on a vacation without internet access—to let the sender know you’re unavailable. With this, you don’t keep your sender waiting or wondering if you got their email.
Steps to set a Vacation Responder
- Log into your account on Neo’s webmail.
-
Click on Settings (
icon) in the top right corner.
- Go to Preferences > Vacation Responder and turn on the toggle.
-
Choose the from date for your automatic reply. Determine the to date by selecting Until I turn it off or Pick a date and then manually select a date.
alert-warning The from date cannot be a past date.
- Enter the Subject and Message for your automated reply.
- You can format the text using the rich formatting toolbar and even cut and paste formatted text, including hyperlinked text, to use anywhere in your message.
-
You can add a signature by clicking on the Insert signature icon.
alert-warning If you have an email signature, it will be shown at the bottom of your automated response.
- If you have contacts sending multiple emails to you, you can control how frequently a contact should receive the automatic reply so they don’t get spammed.
-
Click on Save.
alert-warning You can only set one automated reply at a time.
| image-shadow |
You’re done! Go ahead and take that break without worrying about keeping your senders waiting.
| alert-warning |
As a best practice, we encourage every user to use their own DKIM key to prevent spam deliveries of emails |
If you have any queries or face any difficulties, please feel free to write to us at hello@neo.space we shall be happy to help!