Neo helps you track when your emails are opened. If you send an email about a proposal to a prospective client or an important email to your colleague, you will get a real-time notification when your email is opened. This article will help you understand this feature better.
Enable/Disable Email tracking
Email tracking is enabled by default for all emails you send. You can turn it on/off via Preferences as shown below.
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Another alternative is when you compose an email, the 'eye' icon can be toggled to disable/enable open tracking.
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Check Email tracking notifications
You can check all the email tracking notifications by clicking on the eye icon at the top-right corner to know about read receipts.
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Alternatively, you can check if and when an email was read individually for each email as shown below.
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| alert-warning | Neo’s Starter plan comes with 50 Read Receipts per account, and the Standard and Max plans include unlimited Read Receipts. |
For any assistance with the above, feel free to write to us at hello@neo.space