What changes are going to take place?
- Effective March 15, 2024, Neo mobile app will cease to function for iOS devices with Neo mobile app versions below 3.5.0 and Android devices with versions up to 1.4.337
- Users are advised to update their app to ensure uninterrupted functionality.
Which App versions are we stopping support for?
- Android: Neo mobile app versions up to 1.4.337
- iOS: Neo mobile app versions lower than 3.5.0
How to check your existing app version
- Log into your Neo mobile app
- Click on the three bars on the top left corner to open the menu and scroll down to settings.
- Click on the About button; this will show you the app version.
iOS Android
Next steps for the users on older app versions on Android and iOS devices.
- To enjoy any further upgrades or get support for bugs, you will need to upgrade the Neo mobile app on your device
- Update your app from the App Store for your iOS device or the Play Store for your Android device. Search for Neo on the store and open the product page, you’ll see an option to update the app. Click on Update; this will update the Neo mobile app to the latest version.