If you've signed up for a business email with Neo, there's just one final step before you begin sending professional emails - connecting your domain to Neo mail so that messages sent to your domain are received by your business email on Neo mail.
This is done by configuring your MX and SPF/TXT records to point to Neo mail. MX and TXT records are DNS records that allow you to send and receive emails through a particular email server (In this case, the Neo Mail server).
Major email inbox providers (like Gmail and Yahoo) have mandated stronger authentication starting February 2024. To ensure that your emails to Gmail and Yahoo recipients are not going into their spam folders, please set up the correct MX and SPF records for your domain.
Set up instructions for popular domain registrars
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The addition of MX and SPF/TXT records needs to be done only on the authoritative DNS Zone. Please click here to find the authoritative DNS zone |
Select your domain registrar (the website from which you purchased your domain name) to know the DNS setup instructions in particular for that registrar:
- Hostinger
- GoDaddy
- Register.com
- WordPress.com
- Google Domains
- Namecheap
- Name.com
- Papaki
- Dreamhost
- HostPapa
- VIPControl
- One.com
- Alibaba Cloud
Cannot find your domain registrar in the above list? Please follow the steps below.
General set up instructions:
If your domain is registered with any other registrar, you may follow these steps (or forward them to your webmaster/techie friend): Log in to your account on the domain registrar's site.
- Navigate to the DNS / Domain Management Page/ DNS Control Panel in your admin page
- Find the MX Records/ Email Servers/ Email Settings option
- Add OR Replace the following MX records to your domain
- Set the Name/ Host field as either @ or leave it Blank.
- Set the Value/Points to field as mx0001.neo.space
- Set the Priority field as 10
- Set the TTL value to 1 hour or 3600 seconds.
- Repeat the above steps for all entries in the DNS panel as mentioned in the table below.
Done! You're all set to send and receive emails from your domain using Neo Mail!
| alert-warning | Please note that DNS propagation can take up to 6 hours. Hence after adding the above records you may need to wait for 6 hours before you can start using the Neo email services. |
|
Priority |
Host | Points to | TTL |
| 10 | @ | mx0001.neo.space | 1 hour/ 3600 seconds |
| 20 | @ | mx0002.neo.space | 1 hour/ 3600 seconds |
| Record Type | Host | Value | TTL |
| SPF/TXT | @ | v=spf1 include:spf0001.neo.space ~all | 1 hour/ 3600 seconds |
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Neo mail needs you to verify domain ownership and activate email services by setting MX records & SPF/TXT records. Please note: Unverified domains won't be able to receive or send emails. To know more about Domain Verification, click here |
We look forward to having you onboard!
Feel free to knock on our door by writing to us at hello@neo.space in case you need any assistance with configuring these records.