Link and File Tracking

Neo’s File and Link Tracking feature enables you to track who clicked on the links and downloaded the attachments in your emails. This ensures that your emails are not only received but reviewed.

• Link Tracking
• File Tracking
• File and Link Tracking Dashboard

Link Tracking

Link Tracking is a powerful feature that notifies you when a recipient clicks on the tracked links in your email. By leveraging this, you can track if the recipients are meaningfully engaging with your emails and refine your email strategy.

You can enable Link Tracking by following the steps listed below:

1. 1. Open the Composer window to draft a new email.
   2. Enter the recipient's address and the subject line of the email.
   3. When adding the link to the email body, click Insert Link from the formatting toolbar at the bottom.
   4. A modal window will appear, allowing you to enter the URL and hyperlink text. Once you've added the link, enable link tracking by enabling the Track This Link option.
   5. Click on Insert to add the link to your email with tracking enabled.

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With Link Tracking, you'll be notified of the recipient's name and the date and time stamp whenever a recipient clicks the link.

File Tracking

File Tracking notifies you when the recipient downloads tracked attachments in your emails. The tracked attachments are securely hosted on Titan's cloud servers and they will expire automatically after 60 days of sending the email for security purposes.

You can enable File Tracking by following the steps listed below:

1. 1. Open the Composer window to draft a new email.
   2. Enter the recipient's address and the subject line of the email.
   3. When adding the attachment, click the Attach file icon from the toolbar at the bottom.
   4. A modal will appear with the option Attach Tracked Files. Select the file(s) for which the tracking should be enabled.

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With File Tracking, you'll be notified of the recipient's name and the date and time stamp whenever a recipient downloads your file.

File and Link Tracking Dashboard

To check the tracked link clicks and file downloads, click on the eye icon at the top-right corner of the Titan Webmail. Click on any tracking notification to open the file and link tracking dashboard. The dashboard contains detailed analytics for that email, including timestamps for email opens, link clicks, and attachment downloads.

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Ensure email deliverability while using link and file tracking

Excessive use of link and file tracking can affect the deliverability of your emails. Sparing use of tracked link and file tracking will make sure that the spam filters don’t categorize your emails as spam. Also, its important to ensure to not misuse the system by sending a large number of tracked files and links to email addresses that have not signed up for receiving emails from you to maintain your email deliverability.

For any assistance with the above, feel free to write to us at hello@neo.space