You can now prevent specific email addresses or entire domains from landing in your inbox with Neo's new Block Sender feature. When you block an email address or a domain, the chosen email and future emails automatically move to the Trash folder.
You can choose to block either the email address or the domain. (If you select the domain, all future emails coming from this domain will get blocked).
Next, a confirmation window will pop up. Click on "Block".
The chosen email and all future emails from this sender will go to the Trash folder.
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Individual Email Thread
Click on the desired email in your inbox.
On the right-hand side of the email, click on the three dots which open up more options.
You can choose to block either the email address or the domain. (If you select the domain, all future emails coming from this domain will get blocked.)
Next, a confirmation window will pop up. Click on “Block.”
The chosen email and all future emails from this sender will go to the Trash folder.
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Please note that the Block option will only be available for emails in your Inbox and can only be accessed through Neo’s webmail interface, not via Neo’s iOS or Android applications.
2. How to manage blocked senders
Click on "Settings" (icon) on the top right corner of the Neo's client.
Click on "Preferences".
On the left side panel, click on "Manage Senders".
Next select "Manage" next to "Blocklist". You'll see the list of blocked email addresses and domains.
To unblock a sender, click on “Unblock” next to the email address or domain you wish to unblock.
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Note: On unblocking, all future emails from the sender will go to your Inbox but the emails currently in your Trash will stay there.
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Please note that Block Sender is only available on our Standard and Max plans.
Feel free to reach out to us at hello@neo.space if you require further assistance. We’re happy to help :)
icon) on the top right corner of the Neo's client.