Manage Transfers from Neo Drive

The Transfers page in Neo Drive helps you manage all Transfers created from your account in one place.

From the Transfers page, you can:

• View active and expired Transfers
• Copy Transfer links
• Manage passwords, expiry dates, and notes
• Extend or expire Transfers
• Track views and downloads
• Delete Transfers

This guide explains how to manage existing Transfers in Neo Drive.

In this article

1. Open the Transfers Page
2. Active and Expired Transfers
3. Sort Transfers
4. Quick Actions on a Transfer
5. Manage Transfer Settings
6. Extend Expiry or Expire Now
7. Limitations on Expired Transfers
8. View Transfer Analytics
9. Retention of Expired Transfers

Open the Transfers Page

To access your Transfers:

1. Open Neo Drive.
2. Click Transfers from the sidebar.
3. The Transfers page will display all Transfers created from your account.

You can manage both active and expired Transfers from this page.

Active and Expired Transfers

Transfers are grouped based on their status.

Active Transfers

Active Transfers are currently accessible to recipients.

Recipients can continue viewing or downloading files until the expiry date is reached.

Expired Transfers

Expired Transfers are no longer accessible.

Once expired:

• Transfer links stop working
• Recipients cannot access the files
• Transfer files are removed from active delivery storage

Sort Transfers

Transfers are currently sorted using the Created On date.

Newest Transfers appear first by default.

Quick Actions on a Transfer

Each Transfer includes quick management actions.

To access them:

1. Open the Transfers page.
2. Locate the Transfer.
3. Click the three dots (⋮) next to the Transfer.

Available actions may include:

• Copy Link
• Manage Link
• Delete Transfer

Copy a Transfer Link

You can copy an existing Transfer link at any time while the Transfer remains active.

1. Open the Transfer actions menu.
2. Click Copy Link.
3. Share the copied link with recipients.

If password protection is enabled, recipients will also require the password to access the Transfer.

For better security, share passwords separately from the Transfer link.

Manage Transfer Settings

You can update certain Transfer settings after creation.

1. Open the Transfer actions menu.
2. Click Manage Link.

Depending on the Transfer status, you may be able to manage:

• Expiry date
• Password
• Track Analytics 
• Notes

Changes apply immediately after saving.

Delete a Transfer

You can permanently delete a Transfer at any time.

1. Open the Transfer actions menu.
2. Click Delete.
3. Confirm the deletion.

Deleting a Transfer immediately removes recipient access to the files.

Extend Expiry or Expire Now

Neo Drive allows you to modify Transfer availability.

Extend Expiry

To increase the validity period of a Transfer:

1. Open the Transfer actions menu.
2. Click Extend Expiry.
3. Select a new expiry duration.
4. Save the changes.

The updated expiry date will apply immediately.

Maximum expiry limit: 90 days from creation

Expire Now

To disable recipient access immediately:

1. Open the Transfer actions menu.
2. Click Expire Now.
3. Confirm the action.

The Transfer link will stop working instantly.

Limitations on Expired Transfers

In the current version of Neo Drive, expired Transfers cannot be modified.

Once a Transfer expires:

• Expiry dates cannot be extended
• Passwords cannot be changed
• Notes cannot be updated
• Tracking settings cannot be modified

To continue sharing files, you may need to create a new Transfer.

View Transfer Analytics

If tracking was enabled while creating the Transfer, you can view recipient activity directly from the Transfers page.

To view analytics:

• Open the Transfers page.
• Locate the Transfer.
• Check the View section.

Available analytics may include:

• Number of views
• Number of downloads

A view is counted when the Transfer page loads successfully, while downloads are counted when recipients click Download or Download All.

This helps you track recipient engagement with the Transfer.

Retention of Expired Transfers

After a Transfer expires:

• Files included in the Transfer are deleted immediately from active Transfer storage
• Transfer metadata such as:
  • Transfer links
  • Notes
  • Analytics

may be retained for up to 6 months before permanent deletion.

After the retention period ends, all associated Transfer information is permanently removed.

Note: Available Transfer features and limits depend on your current plan. To access features such as unlimited Transfers, password protection, and custom expiry, Upgrade your plan.

Feel free to contact us at hello@neo.space if you need any assistance with Titan Drive Transfers.