| alert-success | For installing our iOS app, you can refer to this link |
Neo Mail allows you to configure your Neo account on the native Apple Mail application on your iOS device, you can do so by following the simple steps mentioned below:
| alert-warning | To configure Neo on third-party apps, third-party email access must be enabled. Learn more here. |
| alert-warning | To protect your account, accessing 3rd party clients will be blocked when the two-factor authentication is enabled. You can refer to this article for instructions on disabling two-factor authentication on Neo |
Go to Settings > Accounts & Passwords:
- Open Settings on your iPhone and tap Mail.
- Tap Accounts.
- Tap on Add Account.
- Tap on Other.
| alert-warning | For this process, you are required to know the email settings for your account. If you don’t know them, you can contact us at hello@neo.space |
- Tap Add Mail Account.
Enter your account details:
- Name: This will be visible as the sender. (Ex: Neo Test)
- Email: The address you want to add. (Ex. newserver@neo.space)
- Password: You use it to log in to Webmail.
- Description: A name for the account on your device. (Preferably Neo)
- Tap Next to continue.
Select IMAP:
- Tap IMAP as the account type.
| alert-success | You can find the POP and IMAP configuration of Neo Mail here |
Tap Next to continue.
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Enter your server settings:Incoming server:
Outgoing server:
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Save the account:
- Disable syncing of Notes, if this is enabled. Tap Save.
| alert-warning | Even if iOS shows the Username and Password fields as Optional (especially for the outgoing server), you must enter your full email address and email password. Leaving these fields empty will prevent sending emails. If you can receive emails but cannot send, please recheck the Outgoing (SMTP) settings: Authentication: Password SSL: Enabled Port: 465 IMAP Path Prefix: Leave blank |
Your Neo Mail account is all set! Hope this article was helpful to you and if you still need any further assistance with the setup, drop us an email at hello@neo.space