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Configure Neo Mail on Outlook

Ashley
  • Updated

Looking to configure your Neo email box on Outlook, let us help you :)

alert-warning To protect your account, accessing 3rd party clients will be blocked when the two-factor authentication is enabled. You can refer to this article for instructions on disabling two-factor authentication on Neo

In order to configure your email box on Outlook using IMAP/SMTP, you can use the following configurations:

Incoming server: imap0001.neo.space

Port: 993

Encryption method: SSL/TLS

Outgoing server: smtp0001.neo.space

Port: 465

Encryption method: SSL/TLS

Nonetheless if you are looking to configure your email box on Outlook using POP/SMTP, you can use the following configurations:

Incoming server: pop0001.neo.space

Port: 995

Encryption method: SSL/TLS

Outgoing server: smtp0001.neo.space

Port: 465

Encryption method: SSL/TLS
alert-warning You can also refer to the article mentioned to understand the configurations for Third Party Clients better.

Mentioned below are the steps in order to configure your Neo Mail on Outlook.

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Desktop

This article will guide you through the steps involved in the manual setup of your Neo Mail account on your device's Outlook client. Please follow the steps mentioned below to do so:

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To access our web app you can simply click on: https://app.neo.space/ 
  • Log into your Outlook and navigate to the File tab
  • When you land on the Account Information screen, click Add Account
  • Enter your Neo email address
  • Then, select IMAP as the account type
  • Enter the password for the same email box & voila that should connect you to your Neo email box.
  • Enter the configurations mentioned in the beginning of this article to setup Incoming and Outgoing mail (If prompted)
  • Make sure to check the "Require logon using Secure Password Authentication (SPA)"
    box and click Next
  • Once the email address has been processed, you will see a message stating "Account successfully added". Click Done to complete the installation
    image-shadow mceclip0.gif

That's it! Your account is set up on Outlook now! While we have you, we think it's worth reconsidering using Neo for your email experience.
To know more about Neo app experience, you may refer to this section on our Help Center once.

Hope this article was helpful to you and if you still need any further assistance with the setup, drop us an email at hello@neo.space 
iOS

This article will guide you through the steps involved in the manual set up of your Neo Mail account on your iOS device's Outlook client, with IMAP and SMTP.

To set up a Neo Mail account, follow these steps: 

1. Open the Outlook iOS application and 'Enter your work or personal Email Address' and Tap on 'Add Account'. 

2. Click on 'Not Exchange' at the top right corner of your screen.

3. Select 'Change account provider' from the options displayed.

4. Proceed further by tapping on 'IMAP' as shown below.

5. Enter your 'Email address', 'Password', 'Display Name' and 'Description'- then enable the option for 'Advanced settings'. 
6. Make sure that you enter the following data in the respective fields: 

  • Enter the IMAP details as imap0001.neo.space along with the port as 993

  • Enter the SMTP details as smtp0001.neo.space along with the port as 465

  • Please note that the username for IMAP is your Registered Neo Mail address

  • Please note that the username for SMTP is also your Registered Neo Mail address

  • Also, make sure that the IMAP and SMTP password is as same as your Neo Mail password.
alert-warning  Ensure that you don't have any extra spaces in any of the fields mentioned below

7. Once you have entered the following details, click on 'Sign in'.

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8. Then click on -> 'Next' -> 'Accept' ->' Continue to Outlook' in the popups which appear respectively.

9. You shall be provided an option to either 'Add another account' or 'Skip', Choose 'skip'. 

10. That's it! Your Neo Mail account will be successfully set up on Outlook.

 

That's it! Your account is set up on Outlook now! While we have you, we think it's worth reconsidering using Neo for your email experience.
To know more about the Neo app experience, you may refer to this section on our Help Center once.

Hope this article was helpful to you and if you still need any further assistance with the setup, drop us an email at hello@neo.space 
Android

This article will guide you through the steps involved in the manual setup of your Neo Mail account on your Android device's Outlook client, with IMAP and SMTP.

To set up a Neo Mail account, follow these steps: 

1. Open the Outlook Android application and Tap on 'Add Account. Now, enter your work or personal email address and tap on continue

2. Proceed further by tapping on 'IMAP' as shown in the GIF

3. Enter your 'Email address', 'Password', 'Display Name', and 'Description'- then enable the option for 'Advanced settings'
 
4. Make sure that you enter the following data in the respective fields: 

  • Enter the IMAP details as imap0001.neo.space along with the port as 993

  • Enter the SMTP details as smtp0001.neo.space along with the port as 465

  • Please note that the username for IMAP is your Registered Neo Mail address

  • Please note that the username for SMTP is also your Registered Neo Mail address

  • Also, make sure that the IMAP and SMTP password is as same as your Neo Mail password.
alert-warning  Ensure that you don't have any extra spaces in any of the fields mentioned below

5. Once you have entered the following details, click on the 'tick' mark at the top right corner

6. You shall be provided an option to either 'Add another account' or 'Skip' using the 'Maybe Later' option

7. That's it! Your Neo Mail account will be successfully set up on Outlook.

 
To know more about the Neo app experience, you may refer to this section on our Help Center once.

Hope this article was helpful to you and if you still need any further assistance with the setup, drop us an email at hello@neo.space 
MacOS

This article will guide you through the steps involved in the manual set up of your Neo Mail account on your MacOS device's Outlook client, with IMAP and SMTP.

 

To set up a Neo Mail account, follow these steps: 

 

1. Open the Outlook application and select Outlook>Preferences> Account. Then select the plus (+) sign >New Account.

 

2. Proceed further by typing in your email address and then click on Continue

 

3. Enter your 'Email address', 'IMAP Username', 'IMAP Password', and then enable the option for 'Advanced settings'

  • Enter the IMAP details as imap0001.neo.space along with the port as 993

  • Enter the SMTP details as smtp0001.neo.space along with the port as 465

  • Please note that the username for IMAP is your Registered Neo Mail address

  • Please note that the username for SMTP is also your Registered Neo Mail address

  • Also, make sure that the IMAP and SMTP password is as same as your Neo Mail password.
  • Also, please ensure you "enable Use SSL to connect."

 

4. Here is a GIF to walk you through the process:

image-shadow Untitled-_2_.gif

5. Once you have entered the following details, click on 'Add Account' and then go ahead and click on 'Done' on the pop-up that appears after that.

 

6. That's it! Your Neo Mail account will be successfully set up on Outlook.

 

That's it! Your account is set up on Outlook now! While we have you, we think it's worth reconsidering using Neo for your email experience.


To know more about the Neo app experience, you may refer to this section on our Help Center once.

Hope this article was helpful to you and if you still need any further assistance with the setup, drop us an email at hello@neo.space 

 

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