Apple Mail/Mac Mail is the default email client that comes with every Mac using OS X 10.0 or later. This article will show you how to configure your Mail application to access email from Neo Mail.
| alert-warning | To configure Neo on third-party apps, third-party email access must be enabled. Learn more here. |
| alert-warning | To protect your account, accessing 3rd party clients will be blocked when the two-factor authentication is enabled. You can refer to this article for instructions on disabling two-factor authentication on Neo |
Follow the steps given below to successfully configure Neo Mail to your Apple/Mac Mail.
1. Open Mail and "Add account" from the main menu
2. Select Add Other Mail Account and click Continue
3. Enter your Login credentials and click create/continue/Sign in
- Your Full Name, or as you would like it to appear on your sent email
- Enter your Email Address
- Enter your email account's password
- Click the Sign In button
4. Enter server settings like incoming and outgoing server:
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| IMAP |
Email address : Your Neo Mail address eg: jack@<domainName> Password : Your Neo Mail password Incoming Server : imap0001.neo.space Outgoing Server : smtp0001.neo.space |
| POP |
Email address : Your Neo Mail address eg: jack@<domainName> Password : Your Neo Mail password Incoming Server : pop0001.neo.space Outgoing Server : smtp0001.neo.space |
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And voila you are done!
| alert-warning | However, you might come across an issue like this where it shows your connectivity status as - "Offline" |
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- How to overcome this issue?
- Close Mail if it's open now
- Click the Apple menu (upper left corner of your screen) > System Preferences > Internet Accounts
- Select the account with the broken outgoing mail server, and then click the minus sign at the bottom
- Reboot your Mac
- Click the Apple menu > System Preferences > Internet Accounts
- Click Google, and sign in to your Neo based account again
You can refer to this link as well - https://deciphertools.com/blog/2018-01-03-mail-smtp-offline/
If you still face any issues do write to us at hello@neo.space and we will assist you with it further.