Frequently Asked Questions

CMS & Framework Security Vulnerabilities: A Reference Guide
Email Backup
Set Up SPF + DKIM When Sending Email via Third-Party Services
Discontinued Support for Safari Versions 14 and Lower
Why emails sent from Neo are landing on Spam
Resolve Email Send Failures Caused by Unset or Missing Custom DKIM Records
Identifying and Staying Safe from Phishing Emails
How to report abuse on Neo
Add DMARC record
General FAQs
What happens to emails in Trash and Spam folders?
Email Bounce Back
Build a Contact Page
Add a profile image for recipients on Gmail.
Countries or regions where Neo is not supported
Feedback received through ARF reports
How many internal forwarders can be set up?
How does Neo Email filter spam?
Neo Mail- Supported Platform
Cancel my Neo order
Are my mails backed up?
What happens to email data if Neo order is not renewed?
Setup a DKIM record
Import mbox backup on Apple Mail
Spam Traps
How to take a backup of my emails?
How to restore backup (.PST file) via Outlook Email Client
How to read the report.txt and report.csv file for abuse or spam or bounce?
How to disable Spell checker?
Renew Plan